ORDERS

We've got you covered! We accpet the following payment methods

- Visa

- Visa Debit

- Solo

- Maestro

- Laybuy

You can be assured that shopping with PrettyLuxeVibe is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Unfortunately PrettyLuxeVibe is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by PrettyLuxeVibe.

Once you have placed an order you will shortly receive a confirmation email.

To make sure you receive your new product ASAP, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:

- Your name

- Your order number

- Product name & code (this can be found on your order confirmation email)

- Picture of the fault / incorrect item

Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

DELIVERY

Please note: tracking is only available once the order has been despatched

**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.

*Please note estimated shipping times include processing time at the warehouse

*Delivery times are longer than usual due to COVID-19

Delivery Option Delivery TimesDelivery Costs 

UK Delivery

12 - 15 Working Days

 Free

Standard International Delivery 

12 - 15 Working Days 

 Free 

RETURNS & REFUNDS

Please click here to submit a return.

You can return using any of the carriers listed below. A return should take no longer than 14 working days to be refunded to your account. This includes transit time to the warehouse and processing times with your chosen payment method.

For UK & ROI customers, you are able to return unsuitable items within 28 days of receipt. For all international customers, please return unsuitable items within 28 days of receiving your parcels. Please return unsuitable items in their original packaging.

Unfortunately we do not refund delivery charges on any orders. Unless you have contracted as a consumer in the EEA and you have cancelled your Contract under clause 5 of the Terms and Conditions, in which case we will refund delivery charges you have paid for delivery of the products to you, although the maximum refund for delivery will be the least expensive delivery method we offer to your delivery destination.

CONTACT US

hello@prettyluxevibe.com

Monday - Friday 8am - 6pm

@prettyluxevibe